We strongly believe that clear communication is vital to the success of our business. We are committed to obtaining clear instructions up front, offering potential solutions, providing regular updates and following up after project completion to ensure our clients’ expectations are not just met, but exceeded.
We’ve made a business decision to invest in client communication, with our online and fully automated tool, Simpro. This tool gives you access to convenient features such as online quotes, detailed reports, invoices and more, right at your fingertips. What does this mean for you? You can save time, increase your understanding of the job and have a go-to record of the job – which is great for future reference. It’s this clear communication and efficiency that we’re well known for.
One of our major strengths is conveying information to our clients, so they always understand not only what the job involves, but also what the potential issues could be.
We provide photos, videos and detailed reports of the site. This ensures any party who is unable to attend the site can easily see what work needs to be done. We find this helps alleviate any misunderstandings for our clients, as it enables all parties understand the intricacies of the work.